The world of hospitality industry is like a game wherein you win and keep the guests coming back if you can anticipate their needs and exceed expectations. That is why in every hotel establishment, providing satisfactory customer service is one of its bread and butter. At the end of the day, good hospitality service is about making guests feel special and valued.
Keep on reading as we discuss in this blog how to anticipate guests’ needs and make their every stay worthwhile at the hotel you are working in.
Ways to know guests’ needs and wants
“Why does anticipating your customers’ needs matter?” That might be the question you are asking right now. Well, the answer is plain simple – when you show that you care and pay attention to their requests, guests start to feel at ease and comfortable. This will make an impact, and it will create a good image for the business. It is a thoughtful gesture that makes them feel seen and appreciated, and by doing so, you can increase customer satisfaction, loyalty, and positive word-of-mouth.
Guides on delivering exceptional customer service
To provide exemplary service, you have to know your guests first. Try to learn about their preferences and needs without invading personal matters, of course. You may use the information you have collated to provide personalized service that makes them feel special.
Another thing is the need to be proactive. As hotel frontliners, we should anticipate what the guests would request and offer our assistance. Whether helping with luggage or providing welcome treats, be one step ahead. If you pay attention to the guests’ needs, you will be able to assist them easily.
Astoria-ACHI is here to help you succeed!
Looking to develop the skills that we mentioned? At ASTORIA Culinary and Hospitality Institute (Astoria-ACHI), an established and well-known culinary and hospitality school in Pasig City, we can surely impart all the necessary training and skills that you need to grow your career in the hospitality industry. We have a wide range of programs for you and our other future #ACHIevers where you can learn the nitty-gritty of the hospitality field. One of them is our OJT Training program where we teach our students and young professionals how to provide superior customer service skills.
Join Astoria-ACHI today and level up your hospitality management studies in Pasig City by reaching out to our team via email at training@astoriaplaza.com or through our contact numbers at (+63) 920-958-2032, (+63) 919-911-3957, (+63) 908-872-7925, and (+63 2) 8788-1487. You may also visit our website at bit.ly/Astoria-ACHI for more information.
We hope to connect with you soon, future #ACHIevers!